Updated June 2, 2020
Dear readers, clients and colleagues,
The health and safety of our staff, clients, readers and colleagues are paramount during the novel coronavirus outbreak. Our staff has been working remotely without issue from early March, and our industry-leading content continues to be created and distributed. Like you, we continue to monitor the situation, and respond based on best-practices recommended by provincial, federal and international health authorities.
Here are some of the steps we have taken:
Travel and events: All business travel outside of Canada has been cancelled. Travel within Canada will be exceptional. Our own branded events scheduled for 2020 have been postponed, replaced in many cases by virtual events using our proprietary platform. Internal meetings are all online.
Working options: Initially all staff were given the option of working remotely and our IT department continues to help with those options. As of mid-March all non-printing and payroll work has been performed remotely, representing 95% of our workforce. Our solutions are cloud based, and most staff already had the process and communication tools to work remotely: That transition was swift and smooth. The remaining functions requiring an onsite presence at this point will be temporary and spread throughout the offices to facilitate effective social distancing.
Sanitization and hygiene: Hand sanitizer and disinfectant wipes are widely available throughout our offices, and we have stepped up cleaning and sanitization efforts for the few remaining staff on site. We have encouraged best practices regarding distancing, hand washing and personal protection, widely recognized as the best way to slow the spread of coronavirus.
Business continuity: There have been no issues on this front, and all vendors have provided statements on their own contingency plans. A large percentage of our functions can be managed remotely with no decline in efficiency or service levels. We have contingency plans in place in the event that a large volume of our staff is on sick leave at any one time. We continue to work closely with IT, digital, accounting and audience development to ensure that we can maintain a high level of service to readers and clients.
Printing: Our printing operations have been split over two isolated shifts and re-configured to dramatically reduce density and cross-contamination. All touch points are sanitized between and during shifts, and break spaces spread out to drive social distancing well beyond 2 m. PPE is available for any jobs that challenge the 2 m rule.
We will continue to respond to this evolving situation with calm professionalism as required to ensure the safety of our employees, clients and partners. Agility has been a key Annex value for all of its 25+ years of existence. It will be key over the coming months.
We are committed to providing readers and clients with the same high level of content and marketing solutions they are used to receiving. We also have your own challenges top of mind throughout this crisis, and hope you can manage it with minimal disruption. We are here to help. Stay well.
Scott Jamieson, Chief Operating Officer